ALCOR MARINERS’ SHOP REFUND & RETURNS POLICY
At ALCOR Mariners’ Shop, we are committed to product quality, customer satisfaction, and responsible service. We believe in building lasting trust through transparency, fairness, and accountability.
- Returns: Requests for defective, damaged, or incorrectly delivered products must be submitted within 7 days of receipt.
- Exchanges: Eligible products may be exchanged, subject to verification and stock availability.
- Refunds: Approved refunds will be processed in accordance with our applicable procedures and payment provider requirements.
- Product Condition: Returned items must remain unused and in their original condition, except where a defect or incorrect delivery warrants otherwise.
- Return Costs: Reasonable return shipping costs will be covered by ALCOR Mariners’ Shop when the return results from our verified error.
- How to Apply: Customers must contact our customer service team with their order number and relevant supporting evidence.
Every request will be assessed fairly and handled responsibly. All decisions will comply with applicable consumer protection laws and legal obligations.
OUR COMMITMENT
Quality products. Transparent service. Accountability at every step.
ALCOR Mariners’ Shop — Built on Trust. Driven by Responsibility.
